Nvidia card is acting weird

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celeste_magix's picture
User offline. Last seen 4 years 47 weeks ago. Offline
Joined: May 13 2011

Hello,

I'm a long time listener/watcher of Dan and John's content but a recent member of the site. Since they both only have good things to say of the community when talking during guides and the podcast I decided to join. 

Since many of you guys produce content for WGG and know your way around the technical workings of a computer I thought that I would be able to figure out what is sheisty with my graphics card. The computer itself is a premade HP computer that runs Windows 7 with an intel i5 processor.

Anyway, I've had the computer since August and has operated fine. I recently updated the driver for the Nvidia  card which is a geforce 310. Ever since then, every once in a while (probably after watching videos/streams for many hours) the card will freak out, the screen goes black, and then will flick back on. The little notifications center in the bottom right of the task bar will say "The graphics device has failed and recovered." Everything goes on it's merry way except if I had a video running at the time, then the visual screen of it turns bright green and the audio works fine. All I have to do is refresh and I'm good to go.

So, is this just a weird thing from the update? Should I just not worry about it until Nvidia comes out with another update, or is there something I can do in the Nvidia control panel to see if I can fix it? I can make my way around a computer pretty well as long as someone explains what I'm looking for.

Thanks a bunch to anyone who takes the time to read this help me!

celeste_magix

MarioDragon's picture
User offline. Last seen 1 year 19 weeks ago. Offline
Joined: Aug 2 2010

Sounds like a weird driver installation issue. What I would do:

Start > Search > Device Manager > Find your video card, click on it, and on the top toolbar find "Uninstall Device" which is a little icon. Then restart your computer, go to the Nvidia site, redownload and reinstall the drivers, restart computer, and see what happens. I would download the latest drivers before uninstalling the current drivers though.

Uninstalling the device just reverts it back to the raw settings where it runs off itself instead of using any drivers. You can still see your display through the card and everything, but the resolution might be crappy, and if you have tons of icons on your dekstop they'll be all over the place when you reinstall the new drivers.

If it still doesn't work after that, it could possibly be a Java/Flash/Other plugin issue, or you'd need a new card. I personally have only ever had this problem when something in the drivers was screwed up, reinstalling them has always fixed it.

celeste_magix's picture
User offline. Last seen 4 years 47 weeks ago. Offline
Joined: May 13 2011

Okay. So when my card fails I finally paid attention to exactly what the bubble was saying in the corner. "Display Kernal Device Driver 268. (? I forget the exact version) failed and has recovered"

I went to the Nvidia site and so the Geforce 315 (a sad re-naming of the 215 card but way better than my old laptops intel graphics card) and the current driver version is at 275.33. I guess updating my driver would be a good thing!

Question: Would it screw my computer up more if I just went ahead and installed the latest driver to see if it cleared up the problems I'm having? And (2) When I was about to uninstall the driver it asked me if I wanted to "delete the driver software."  Click yes? And then when I rebooted computer was just do what you said and (I already downloaded latest version) and just install that one?

Thanks!

Semblance's picture
User offline. Last seen 3 years 18 weeks ago. Offline
Joined: Aug 3 2010

I had that problem before also. Turns out that there were some parts on the graphics card that had broken open. I can't remember the exact name, but they look like round nodes and theres a voltage imprinted on them.

MarioDragon's picture
User offline. Last seen 1 year 19 weeks ago. Offline
Joined: Aug 2 2010

@Celeste yes, do all that, and if that doesn't work you probably need a new graphics card.

celeste_magix's picture
User offline. Last seen 4 years 47 weeks ago. Offline
Joined: May 13 2011

Thanks for everyone's suggestions! I kinda just said, "what the hell" and installed the newer driver w/o uninstalling the older version. I haven't had any weird issues since then. Well, with your guys' knowledge, now I've learned something new about my computer :)