So about two hours ago I got the pleasure of being plagued with my first ever attack and infection of some over 30 viruses, spyware etc. I don’t know how I got it, apparently trying to delete a college-prep site account that keeps sending me emails after three years, set off the viruses or I just have extremely bad luck. So what did I do when this presented itself? I somewhat freaked out and got really pissed off. My fucking built in Windows trial of antivirus software did nothing to help me and made things worse. I decided after some minutes of google searching and stupid fucking windows pop ups hitting my screen regarding the viruses, I bought Norton Anti-Virus to see if I could stop and KILL the attack. Fuck me I was wrong, isn’t that great. So I called the tech support for Norton and they, the Indian guy that doesn’t care and has an incredible accent that is so hard to understand, tells me that the Norton virus I just bought is basically useless. It scans my laptop and finds no viruses but, my shitty Windows trial keeps going crazy with viruses.
The viruses were in my computer before the installation causing Norton to perceive my laptop and the infected programs as perfectly fine like a hot girl with flu. So, to recap I got a bunch of viruses from basically nowhere, I was surfing legitimate sites, I wasted 42 dollars and I got no where, just angrier and more annoyed. I feared that my online banking would get attacked by the viruses and I would lose my money. The next course of action was to listen to the guy in India for an hour tell me that viruses had infected a ton of files and that my computer was fucked. This guy works with a separate company that is not Norton Anti-Virus but, apparently does their tech support. After listening to him for around half an hour how my computer is running at 50% he tells me “not a problem sir we have certified technicians that can fix your computer quickly after a quick payment of our technical support service”. That quick payment cost a mere, a tiny, an insignificant $170, that’s $164 for our Canadian friends up north. The small payment covered me for one year, tech support anytime I wanted. This may sound nice but, when the tech support barely speaks English and down talks to you, it’s not that good.This guy had the nerve to tell me about their other packages of 2 and 3 years, that I would save money, fuck off.
Throughout the entire process my Indian friend was controlling my laptop from his end, pointing out how hundreds of temp files were infected and that I should have deleted these months ago. Apparently every time you open a program a temporary file is opened, after a little while they build up and users should delete them. Who does this and who knew about this. After some time and a “small” payment he transferred the control of my screen to his technician who installed and deleted a bunch of things and fixed the problem in about forty-five minutes.
In conclusion, I spent a total of $212 for two hours of panic and frustration. I still don’t know where the fuck I got the viruses from, I lost a bunch of money and I have a fucking essay to write. The irony is I was trying to delete a stupid college-prep account with sensitive, personal and important information and I got attacked with viruses that attack private and sensitive information.