2011 Playstation Network Crisis

If you have been paying attention to your Playstation 3, Playstation Portable or reading up on any game news, then you know that the Playstation online network has been down for almost a week. Since wednsday night the PSN has been down to some external intrusion. According to Sony some external intrusion affected their network so, they shut it down to make sure everything would run well. Then later on in the week Sony said through their official blog "We sincerely regret that PlayStation Network and Qriocity services have been suspended, and we are working around the clock to bring them both back online. Our efforts to resolve this matter involve re-building our system to further strengthen our network infrastructure. Though this task is time-consuming, we decided it was worth the time necessary to provide the system with additional security" Earlier today a Sony spokesman stated that the company still had not determined if the external intrusion had affected the confidentiality of the PSN user's credit card and personal information.

This network problem has affected over 70 million Playstation users ranging from the Playstation 3 to the Playstation Portable. Sony has been very reluctant and shy to say much. Their official Playstation blog has not said much, just about a post each day saying they care about their users and that they are working as quickly as they can to fix the problem but, do not know when the PSN is going to be back. This is a major embarrassment for Sony having their entire global online gaming network shutdown for almost an entire week. No one has taken responsibility for the intrusion on the PSN, who knows it could be a virus. The hacker group Anonymous who attacked Sony earlier this month announced they have nothing to do with this issue.

I would think Microsoft at this time would use this as an example to show how much superior the Xbox is and their online service but, that's actually not the case. Microsoft had something genuine to say about the PSN outage "Of course it’s regretful that Sony is encountering issues at such a busy time, and Microsoft takes no joy in the problems gamers are having playing their favorite games online. That being said, we are expecting Microsoft’s robust online network to see an increase of traffic from those gamers who own both systems. Being able to play their games via the Xbox LIVE network could make all the difference for some gamers."

This is definitely an inconvenience and is only hurting gamers and Sony's lack of announcing anything important only makes the matter worse. I personally really want to play online because I beat Resistance 2 on wedsnday night and since then have not been able to play the game online. Do you think Sony owes it's users anything for both it's paid version and free version of the service?

FratasticVoyage's picture

Of course they do. The advertising tagline of the PS3 is "It only does Everything," yet one of the largest components the system is unavailable to users, and for the users paying premium prices per month, they already missed out on 1/4th of their money's worth (assuming they only paid for one month of service at a time.) With more titles being more online-heavy, the lack of a network component is major. For instance, without the network, the Battlefield 1943 game is unplayable, as well as all the user-created maps in Little Big Planet 1 & 2, and those are just casual examples. What about all the GameBattles teams that play online shooters such as Call of Duty and Killzone? This better be something they resolve quick, or else this is going a very VERY serious problem for Sony. 

First the NFL, now this....what is the world coming to?

Jenne's picture

The way Sony has handled this is just...Disgusting. I love my PS3, but I'm really disappointed in Sony right now. It's not even the fact that the PSN has been down for a week (even though I'm not happy about that), it's that they made pointless updates for a almost a week telling us they had no information, and then today they decided to admit that our personal information has been compromised. SIX DAYS after the incident happened. Thanks for the warning so that everyone would know to take precautions. Granted, most of us figured this was the case, but still...They waited six days. That's what irritates me the most about this situation. They knew, and they didn't care enough about their customers to admit that they screwed up.

I think they definitely owe their PS+ subscribers and anyone who has a pay to play game. As for people with regular accounts...I don't think so. We're not losing any money. Hopefully.

brodyitis's picture

Nice article, but I would have preferred a thumbnail every once in a while to break up the wall of text.

Sony will not give free PSN users anything for this inconvenience. They might give Playstation + members a refund for the amount of time the PSN is offline, but I seriously doubt it.

explicit_baron's picture

@fratasticvoyage I'm glad I don't spend money on online games or value it too high. Singleplayer offline with no DRM comes first.

@Jenne Sony released an important statement here's a link from Gamespot.com http://www.gamespot.com/news/6310386.html?tag=latestheadlines%3Btitle%3B1

Jenne's picture

I saw that on the Playstation Blog earlier. :) Which is when I got annoyed. Because they waited allllll that time to admit that our personal information could have been stolen. Instead of making pointless updates that told us nothing for the past week, they should have said that was a possibility from the very beginning.

Jevrio's picture

PC ftw. Never down. (just if all rootservers go down).

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